Director of Patron Services

Director of Patron Services

Amarillo Opera seeks a motivated, detail-oriented team player to lead ticketing, accounting and customer relations functions for the company. Candidate must be enthusiastic about taking initiative, working laterally with development and artistic projects, providing excellent customer service, and be able to thrive in a fast paced professional team environment. Strong interpersonal, communication and organizational skills are a must. Candidate must be able to work independently, prioritize and multi-task while on a deadline. Strong ticketing and accounting experience is a plus. Outstanding customer centric communication skills are essential.

The position reports to the General & Artistic Director


·         Various duties as assigned by the General & Artistic Director, including but not limited to, correspondence, email projects, phone calls, research, data entry, typing, filing, etc., and other clerical and/or administrative duties as needed

·         Generate correspondence such as thank you letters, welcome letters, email etc., using Giftworks (relational database), Microsoft Word, Microsoft Excel and other mail merge programs

·         Assist in preparation of annual campaigns and other mailings

·         Clerical support for the General & Artistic Director, in addition to other opera staff and production staff as needed or required


·         Preparation of bi-weekly payroll for opera staff and production payroll for cast/crew

·         Data entry of new patrons, advertisers, donors, etc., into Quickbooks and Giftworks

·         Accounting

o   Accounts receivable (entry of monies received from advertisers, donors, customers and patrons, etc.)

o   Accounts payable (data entry & paying of bills to vendors, rentals, services, utilities etc)

·         Banking – deposits, reconciliation and auditing

Ticket Sales

·         Serves as the primary AO staff member to receive ticket sales calls; data entry and processing of all season ticket submissions

·         Annual mailing of season tickets with letters

·         Works the will-call window at all productions. Responsible for up-keep of all will-call.

Other duties, as assigned.



Minimum Qualifications

·         College degree or equivalent work experience; Business major a bonus

·         Able to work independently and to lead, train and motivate volunteers and others

·         Demonstrated ability to work with the public and use conflict resolution skills

·         Strong written and verbal communication skills

·         Proficiency in Microsoft Office including Word, Excel, Outlook, PowerPoint and Windows applications required

·         Ability to accommodate a flexible schedule (some evenings, including occasional weekends), as well as being able to perform in a fast-paced, dynamic work environment

·         Kindness. Must work well in a team setting

Preferred Qualifications

·         Leadership experience in a theatre setting

·         Graduate of Guest Services Professional program(s) is a plus

·         Experience in reservation systems and performance venue/entertainment front of house supervision

·         Good problem solving and strategic thinking skills

·         Generates creative ideas and solutions

·         Good conflict resolution skills

·         Basic medical emergency skills (e.g., C.P.R. certification) are a plus

·         Able to handle multiple priorities in high stress situations

·         Ability to prioritize, identify critical issues and work towards results

·         Ability to work collaboratively, proactively and professionally across multiple organizations and with multiple vendors



Interested applicants should forward your cover letter, résumé, salary requirements, and work samples in pdf format to info@amarilloopera.org